How subscriptions work
Subscriptions renew automatically based on your chosen delivery interval (e.g., monthly), with products delivered after each successful renewal. Your credit card is charged, and orders are shipped without manual reordering.
Can I pause or cancel a subscription?
Yes, you can pause or cancel anytime via the customer portal, unless your subscription requires a minimum number of payments. Access the portal using the magic link from your initial order email or by creating an account in the shop.
How can I skip or reschedule a charge?
Skip or reschedule charges in the customer portal using the "Skip Payment" or "Reschedule" buttons next to each delivery date.
Can I add products to my subscription?
Yes, add products by clicking "Edit" in the customer portal’s products card to modify your subscription.
What Happens if Payment Fails?
If payment can’t be processed, you’ll get an email with a link to securely update your payment method.